Question 1

How quickly can you fix my sensor issues?

Accepted Answer

Our technicians can typically diagnose and repair sensor issues within 30-60 minutes of arrival. We carry common sensor parts on our fully-stocked service trucks, allowing for same-day repairs in most cases. For emergency situations, we offer 24/7 service with an average response time of 60 minutes or less. Sensor issues are one of the most common problems we encounter, so our team is well-equipped to handle them quickly and efficiently. If you're experiencing sensor problems – such as your door not closing properly or reversing unexpectedly – give us a call and we'll get your door working safely again.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensor issues can be caused by several factors. The most common causes include: 1) Misalignment – the sensors on either side of the door opening can become misaligned due to bumps, vibration, or settling over time. 2) Dirty lenses – dust, cobwebs, and debris can block the infrared beam between sensors. 3) Damaged wiring – wires can become frayed, chewed by rodents, or disconnected. 4) Faulty sensor units – after years of use, the sensors themselves may fail. 5) Environmental factors – extreme temperatures, moisture, and direct sunlight can affect sensor performance. 6) Power issues – problems with the electrical connection can cause intermittent sensor failures. Our technicians will thoroughly diagnose the exact cause and provide the most cost-effective solution.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes, we offer flexible financing options to make your new garage door installation affordable. We understand that a new steel door is a significant investment in your home, which is why we work with several financing partners to provide competitive rates and terms that fit your budget. Options include 0% interest for qualified buyers, low monthly payment plans, and same-as-cash financing for shorter terms. During your free estimate, our technician can discuss available financing options and help you get pre-approved. We believe every homeowner deserves a safe, functional, and beautiful garage door, and financing helps make that possible.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes between 4-6 hours to complete, depending on the complexity of the job. This includes removing your old door (if applicable), installing the new door and hardware, setting up the opener, adjusting springs for proper balance, and testing all safety features. For more complex installations – such as doors with custom sizes, unique configurations, or additional insulation – the process may take a full day. We always arrive with everything needed to complete the job and aim to minimize disruption to your daily routine. After installation, we'll walk you through the operation of your new door and answer any questions you have.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: 1) Complete visual inspection of all door components including springs, cables, rollers, hinges, and tracks. 2) Lubrication of all moving parts using professional-grade lubricant. 3) Tightening of all hardware and fasteners. 4) Balance testing and adjustment to ensure proper spring tension. 5) Safety sensor testing and alignment. 6) Auto-reverse feature testing. 7) Weather seal inspection and recommendation. 8) Opener inspection and adjustment. 9) Written report of findings and recommendations. Regular maintenance can extend the life of your door by years and help prevent costly emergency repairs. We recommend annual maintenance for most doors.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely! All of our technicians are fully licensed, bonded, and insured. This protects you and your property throughout the service process. Each technician holds professional certifications including Master Technician certification and factory training from leading garage door manufacturers. We also conduct thorough background checks on all employees. When you choose Glendale Garage Doors, you can trust that qualified professionals are working on your home. Our comprehensive insurance coverage gives you complete peace of mind.

Question 7

What types of garage doors do you install?

Accepted Answer

We install a wide variety of garage doors to suit any home style and budget. Our offerings include: 1) Steel doors – available in various gauges, with or without insulation, and in numerous styles and colors. 2) Wood doors – traditional carriage house styles and custom designs. 3) Fiberglass doors – lightweight and resistant to denting, great for coastal areas. 4) Aluminum doors – modern, contemporary styles with glass panels. 5) Insulated doors – with R-values ranging from R-6.5 to R-18.4 for maximum energy efficiency. We carry doors from all major manufacturers and can help you choose the perfect door based on your aesthetic preferences, insulation needs, and budget.

Question 8

How do I know if my springs need replacement?

Accepted Answer

Several signs indicate your garage door springs may need replacement: 1) Your door is difficult to open manually or won't stay open on its own. 2) The door opens unevenly or appears crooked. 3) You heard a loud bang from the garage (this often indicates a spring has broken). 4) Visible gaps or stretching in the spring coils. 5) The door falls quickly when closing or slams shut. 6) Increased noise during operation. 7) Your springs are over 10,000 cycles old (typically 7-10 years for average use). Important: Never attempt to repair or replace garage door springs yourself – they are under extreme tension and can cause serious injury. Call our professionals for safe spring replacement.

Question 9

Do you offer emergency service?

Accepted Answer

Yes, we provide 24/7 emergency garage door service. We understand that garage door problems don't always happen during business hours, and a malfunctioning door can be a major security concern or prevent you from getting your car in or out. Our emergency service includes a rapid response time of 60 minutes or less, fully equipped service trucks with common parts in stock, and the same quality workmanship you'd receive during regular hours. There are no extra charges for after-hours emergency service – we charge the same fair rates around the clock. If you have a garage door emergency, call us any time at {BUSINESS_INFO.phone}.

Question 10

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with comprehensive warranty coverage. All labor and workmanship is covered by our 5-Year Warranty. Additionally, we offer a lifetime warranty on parts for many of our services. This means if any part we install fails under normal use, we'll replace it free of charge. New door installations include manufacturer warranties ranging from 3 years to lifetime coverage depending on the door model. We also provide a 100% satisfaction guarantee – if you're not completely satisfied with our work, we'll make it right. Our warranty commitment reflects our confidence in the quality of our service and our dedication to customer satisfaction.

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